Terms of Service

Last updated: 5 October 2026

Updated 5 October 2026

We updated our Privacy Policy, Terms and Data Processing Addendum to show that uploaded files and our encrypted backups (kept for up to 35 days) are stored with Cloudflare in the EU, to describe more fully the emails we send, what we share with Stripe and how we handle enquiries, and to set out who is responsible for card payments taken through Zennic. Read the details.

1. Agreement

By creating an account, accepting an invitation, or using the Zennic service at app.zennic.dev ("the Service"), you agree to these Terms. If you don't agree, don't use the Service.

2. The Service

Zennic is a collaborative project-management tool for installation and fit-out studios and sole traders - designers, contractors and their clients. It lets teams track quotes, milestones, photos, documents and messages in one place.

3. Account & eligibility

  • You must be 18 or older to use Zennic.
  • You're responsible for keeping your password secure and for everything that happens under your account.
  • Notify us at hello@zennic.dev immediately if you think your account has been accessed without your authorisation.

4. Acceptable use

You agree not to:

  • Use the Service for anything illegal or to harass, threaten or deceive others.
  • Upload malware, attempt to compromise the security of the Service, or use automated tools to scrape data beyond your legitimate use.
  • Impersonate someone else or misrepresent your role on a project.
  • Resell or sublicense access to the Service.

We may suspend or terminate accounts that breach these rules, with or without notice depending on severity.

5. Your content

You keep all rights to the project data, photos, documents and messages you upload ("Your Content"). You grant us a limited licence to host, display, transmit and back up Your Content as needed to operate the Service for you and your project collaborators.

You're responsible for ensuring you have the right to upload Your Content, and that doing so doesn't infringe anyone's rights.

Where Your Content includes personal data about other people - for example your clients, their addresses or photos of their homes - you are the data controller for that data and we act as your processor. Our Data Processing Addendum sets out how we process it on your behalf and forms part of these Terms. We'll provide a counter-signed copy on request.

6. Our intellectual property

The Zennic name, logo, software and design are ours. These Terms don't grant you any rights to our trademarks or to copy or modify the Service itself.

7. Service availability

We provide the Service on a best-effort basis. We aim to keep it running but don't guarantee uninterrupted availability and don't currently offer a formal uptime SLA. The Service may be unavailable during scheduled maintenance, deployment, or due to issues with our sub-processors (Supabase, Cloudflare, etc.). We'll do our best to notify users of planned downtime.

Keep your own copies of anything you can't afford to lose - please don't rely on Zennic as the sole record of critical project documents.

8. Fees and payment

Some plans are paid. This section covers what you pay us for access to the Service. (Money between you and your own designer, contractor or client is separate - see §9.)

  • We may offer a free trial (currently 30 days). During a trial you can run a limited number of active projects. A studio on a trial can't invite clients until it upgrades to a paid plan; a sole trader on a trial can invite clients during the trial. When the trial ends, the studio becomes read-only until you upgrade to a paid plan: everyone can still sign in and see everything, but nothing new can be added or changed. Your data is kept so you can carry on where you left off. You can ask us to delete your studio at any time by emailing hello@zennic.dev; each person can also delete their own account from Settings.
  • Fees are the plan prices shown on your Billing page when you subscribe. Unless stated otherwise, fees are exclusive of VAT or other applicable taxes, which we'll add where they apply. The price you subscribe at stays yours while you remain on that plan - later price-list changes only apply to new subscriptions. If you move to a bigger plan, the difference for the rest of the current period is charged straight away; a move to a smaller plan takes effect at the end of the current period.
  • Paid plans are collected through our payment provider, Stripe. When you choose a plan you complete payment on Stripe's secure pages (we never see your full card details - see our Privacy Policy §5). Your first payment is collected when you subscribe, then once per billing period (monthly or yearly) in advance.
  • If a collection fails, we'll let you know and retry it. Your studio keeps full access for a grace period (currently 14 days) while it's sorted; if we still can't collect, the studio becomes read-only until payment is set up again. Your data isn't deleted - a paused studio picks up exactly where it left off.
  • Paid plans renew automatically for the same period until cancelled. You can cancel at any time from your Billing page (or by emailing hello@zennic.dev), effective at the end of the period you've already paid for.
  • Fees already paid are non-refundable except where the law requires otherwise. On cancellation you keep access until the end of your current paid period.
  • If you'd rather be invoiced directly than pay by card (for example, a multi-studio or enterprise arrangement), we can agree that in writing; invoices are then payable within 14 days of the invoice date unless your order says otherwise.
  • If we ever need to change the price of an existing subscription, we'll give you at least 30 days' notice before it applies, and you can cancel before then.

9. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, express or implied - including warranties of merchantability, fitness for a particular purpose, or non-infringement. We don't warrant that the Service will be error-free, secure, or uninterrupted, or that bugs will be fixed.

Deposits, instalments and invoices for your projects are between you and your designer / contractor / client - we're not a party to those transactions and not responsible for them. This is separate from the fees you pay us under §8.

If you take card payments from your clients through the Service, they are processed by Stripe under the Stripe Connected Account Agreement, which you accept when you set up payments, and the money settles to your own Stripe account. You are responsible for your own payments, including refunds, disputes and chargebacks, and you agree to repay us any Stripe fees, refunds, chargebacks or negative balance on your account that Stripe charges to us. We may take those amounts from your future payouts where Stripe allows, and we may pause card payments on your account if a negative balance isn't cleared.

10. Limitation of liability

Nothing in these Terms limits liability that can't be limited under UK law (e.g. for death or personal injury caused by negligence, or fraud).

Subject to that, to the maximum extent permitted by law:

  • We're not liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or loss of data.
  • Our total liability to you for any claim arising from your use of the Service is limited to £100, or the amount you've paid us in the 12 months before the claim - whichever is greater.

11. Termination

  • You can stop using the Service at any time. The Settings page has options to download a copy of your data or delete your account.
  • We can suspend or terminate your account if you breach these Terms or if continuing to provide you the Service becomes unworkable for us.
  • If an invoice is significantly overdue, we may suspend or close your account after giving you reasonable notice. Export your data from the Settings page before then (see the first bullet above) so you keep a copy of anything you need.
  • When a free trial ends without an upgrade, the studio becomes read-only (see §8). Your data stays available for export, and you can ask us to delete the studio at any time.
  • On deletion, after a 5-day cool-off period we anonymise your account and permanently disable your sign-in. The project content you contributed is deleted on the project's retention schedule, and some project records may be retained for longer in a redacted form where the law requires (UK tax records: 6 years; defective-work claim defence: up to 15 years for residential dwellings). See the Privacy Policy for the full retention schedule.

12. Changes

We may update these Terms as the Service evolves. Material changes will be flagged at the top of this page before they take effect. Continuing to use the Service after that means you accept the new Terms.

13. Governing law

These Terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

The Service is operated by Zennic Ltd, registered in England & Wales (company no. 16534591), registered office 3 Lostock Street, Manchester M40 7LW. Questions about these Terms: hello@zennic.dev.

Zennic

© 2026 Zennic Ltd · Company no. 16534591 · ICO reg. ZC167839
3 Lostock Street, Manchester, M40 7LW